Guest Service Agent

Sofitel Sydney Wentworth

Haymarket, Australia
On-site
Front office and reservations experience
Opera pms proficiency
Flexible roster including weekends
We blend old‑world charm with new‑world hospitality — warm, personal, and always delivered with a touch of character

Job Summary

  • We blend old‑world charm with new‑world hospitality — warm, personal, and always delivered with a touch of character.
  • This is a fantastic opportunity for someone who wants to broaden their skillset and step confidently into a Duty Manager role in the coming months.
  • Global Accor Heartist benefits include discounted accommodation worldwide, 30% off at participating Accor restaurants and bars, and access to Learning & Development programs.

Matching Summary

We blend old‑world charm with new‑world hospitality — warm, personal, and always delivered with a touch of character.

Skills & Requirements

Must-have

  • Front Office and Reservations experience
  • Opera PMS proficiency
  • Flexible roster including weekends
  • Guest-first communication skills
  • Handling guest requests accurately
  • Supporting F&B operations during service

Nice-to-have

  • Varied daily responsibilities
  • Team-oriented environment
  • Leadership development opportunities
  • Passion for hospitality
  • Empathy and professionalism
  • Curiosity and genuine connection

Key Requirements

  • Experience in Front Office or Reservations
  • Valid RSA certification
  • Ability to work flexible roster including weekends and public holidays

Work Rights

Not specified

Tailored Resume

Cover Letter