Itsm Administrator

CI Financial Corp

Onsite
3-6 years itsm platform administration experience
Hands-on cmdb and it asset management program experience
Experience creating operational dashboards and reporting
The role involves administering, configuring, and optimizing the Halo ITSM platform to support service management operations

Job Summary

  • The role involves administering, configuring, and optimizing the Halo ITSM platform to support service management operations.
  • Candidates will be responsible for designing, building, and maintaining the Configuration Management Database (CMDB) to ensure data integrity.
  • The company offers a comprehensive benefits package including 401(k) matching, medical plans, and paid parental leave.

Matching Summary

The role involves administering, configuring, and optimizing the Halo ITSM platform to support service management operations.

Skills & Requirements

Must-have

  • 3-6 years ITSM platform administration experience
  • Hands-on CMDB and IT asset management program experience
  • Experience creating operational dashboards and reporting
  • Strong understanding of ITIL-based service management practices
  • Experience managing hardware asset lifecycle processes

Nice-to-have

  • Direct Halo ITSM administration experience
  • Integration with discovery tools and endpoint management systems
  • Familiarity with Microsoft Intune or SCCM platforms
  • ITIL Foundation or similar Service Management certification

Key Requirements

  • 3–6+ years of ITSM platform administration experience
  • Must have unrestricted work authorization in the United States
  • U.S. citizenship or permanent resident status required
  • ITIL Foundation or similar Service Management certification preferred

Work Rights

Must have unrestricted work authorization; U.S. citizens or permanent residents only

Tailored Resume

Cover Letter