WORKFORCE OPTIMIZER PTE. LTD. is seeking a Business Analyst to serve as a key liaison between the company and its clients, focusing on diagnosing technical issues and improving customer support processes. The ideal candidate will possess strong analytical and interpersonal skills, with a keen interest in technology and a background in client-facing roles
Job Summary
The role acts as a crucial link between the company and customers, combining analytical thinking with exceptional customer service.
You will be responsible for diagnosing root causes of technical issues, creating knowledge bases, and generating reports on support trends.
The position offers mentorship to manage stakeholders and diverse opportunities for career advancement within enterprise-level software.
Matching Summary
Match Score: 85
WORKFORCE OPTIMIZER PTE. LTD. is seeking a Business Analyst to serve as a key liaison between the company and its clients, focusing on diagnosing technical issues and improving customer support processes. The ideal candidate will possess strong analytical and interpersonal skills, with a keen interest in technology and a background in client-facing roles.
Skills & Requirements
Must-have
3-5 years Business Analyst experience
Strong critical thinking skills
Exceptional interpersonal communication
Ability to troubleshoot technical issues
Experience in client-facing environments
Nice-to-have
Interest in pursuing a career in tech
Quick learner with high willingness
Determination to strive for excellence
Ability to work independently and as team
Keen interest in AI-based optimization
Key Requirements
Diploma or Bachelor's degree in any field
3-5 years proven experience in Business Analyst role
Strong interest in computer applications and software