Client Service Analyst Level 3

IQVIA Inc

Base: $49,500.00 - $124,000.00; bonus/equity: ince...
Client relationship management
Contract fulfillment and client satisfaction
Product deliverable quality verification
Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship

Job Summary

  • Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.
  • Partners with account managers and clients to expand usage of IQVIA deliverables and identify revenue opportunities within existing clients.
  • IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries.

Matching Summary

Under broad guidance, ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.

Salary

Base: $49,500.00 - $124,000.00; Bonus/Equity: Incentive plans and bonuses may be offered; Benefits: Health and welfare and other benefits

Skills & Requirements

Must-have

  • Client relationship management
  • Contract fulfillment and client satisfaction
  • Product deliverable quality verification
  • Communication with sales and client support
  • Problem solving and analytical skills
  • Proficiency in Excel and PC applications
  • Meeting facilitation and training experience

Nice-to-have

  • Mentoring and leadership abilities
  • Knowledge of pharmaceutical industry
  • Ability to travel to client sites
  • Presentation skills
  • Broad knowledge of client service practices

Key Requirements

  • Bachelor's Degree
  • Four years related work experience
  • One to two years IQVIA Client Service Representative experience
  • Accreditation in IMS service certification program preferred

Work Rights

Not specified

Tailored Resume

Cover Letter