Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity
Job Summary
Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity.
As a member of our Support Engineering team, you will be looked upon as an SME for our products.
NSE’s investigate customer and fleet impacting issues, serve as SMEs for our product, engineering, marketing, and CX teams, and provide escalation support to senior leadership.
Matching Summary
Our mission is to make technology in homes and businesses just work - through fast, reliable secure connectivity.
Salary
139,100.00 - 188,200.00 USD annually
Skills & Requirements
Must-have
networking expertise
fleet monitoring
customer support practices
escalation point of contact
investigate complex networking issues
Nice-to-have
Voice of the Customer
collaboration with stakeholders
mentoring CX Agents
Key Requirements
50% travel required
Ability to travel domestically and internationally