EML is a leading Workers Compensation and Personal Injury Claims Management business committed to helping people get their lives back through ongoing support during their return-to-work journey
Job Summary
EML is a leading Workers Compensation and Personal Injury Claims Management business committed to helping people get their lives back through ongoing support during their return-to-work journey.
As Onsite Technical Support based in Melbourne, you will provide a single point of contact for customers delivering second-level technical support and assist with the setup and delivery of new services in a fast-paced environment.
EML offers a diverse and collaborative team culture, flexibility to work from home, comprehensive learning and development opportunities, and generous employee benefits including paid parental leave and company incentive schemes.
Matching Summary
EML is a leading Workers Compensation and Personal Injury Claims Management business committed to helping people get their lives back through ongoing support during their return-to-work journey.
Skills & Requirements
Must-have
second-level technical support
hardware and software troubleshooting
network and VPN troubleshooting
system administration tools
user account management
mobile device management
Nice-to-have
strong communication skills
effective time management
customer service skills
mentoring Level 1 staff
structured and organised approach
fast-paced customer centric environment
Key Requirements
Minimum 3 years IT support experience
Full Australian working rights without restriction
ITIL v4 certification
CompTIA A+ or Microsoft 365 Administration preferred
Work Rights
Full Australian working rights without restriction