Base: $53,700 - $63,700 cad; bonus/equity: not spe...
Guest service excellence management
Multi-department operational oversight
Inventory and shrinkage control
The Service Manager is responsible for ensuring policies, procedures, and standards are followed across all guest facing and culinary areas to protect company assets and maximize profitability
Job Summary
The Service Manager is responsible for ensuring policies, procedures, and standards are followed across all guest facing and culinary areas to protect company assets and maximize profitability.
This role requires maintaining a culture of hospitality and positive morale while providing coaching and feedback to supervisors and hourly staff to reduce turnover and improve performance.
The position includes managing operations, executing company programs, ensuring compliance with health and safety regulations, and delivering exceptional guest experiences across multiple departments.
Matching Summary
The Service Manager is responsible for ensuring policies, procedures, and standards are followed across all guest facing and culinary areas to protect company assets and maximize profitability.
Salary
Base: $53,700 - $63,700 CAD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Guest service excellence management
Multi-department operational oversight
Inventory and shrinkage control
Cash handling policy adherence
Employee training and coaching
Health and safety legislative compliance
Flexible work hours including weekends
Nice-to-have
Conflict resolution and negotiation skills
Ability to build lasting relationships
Strong interpersonal and communication skills
Experience with high volume venues
Ability to maintain positive work culture
Proficient with Microsoft Office Suite
Key Requirements
1-3 years managing high volume restaurant or venue
Post-secondary education in business or hospitality preferred
Provincial alcohol sell, sale, and handling certificate
Experience leading teams in multiple departments
Ability to work flexible hours including evenings and weekends