Logicalis Inc is seeking a Senior Operations Manager to lead IT operations teams, ensuring service delivery aligns with SLAs and business priorities. The ideal candidate will have extensive experience in IT service management, strong leadership skills, and the ability to foster a high-performing team culture
Job Summary
Provide overall leadership and direction for IT operations teams, owning day-to-day operational performance across all IT service towers.
Ensure high availability of critical IT services and platforms, overseeing monitoring, event management, and proactive issue resolution.
Lead and mentor operational managers and technical leads, building high-performing, accountable teams and fostering a culture of ownership and service excellence.
Matching Summary
Match Score: 85
Logicalis Inc is seeking a Senior Operations Manager to lead IT operations teams, ensuring service delivery aligns with SLAs and business priorities. The ideal candidate will have extensive experience in IT service management, strong leadership skills, and the ability to foster a high-performing team culture.
Skills & Requirements
Must-have
ITIL-aligned service management processes
operational leadership and accountability
incident, problem, and change governance
vendor and managed services oversight
stakeholder and executive engagement
Nice-to-have
customer centricity
entrepreneurial spirit
innovative thinking
driving continuous improvement
Key Requirements
6+ years leading big IT Service Delivery teams
10+ years in IT operations or IT service management
ITIL V3 or V4 certification
Proven leadership in multi-team, multi-vendor environments