Senior Analyst - Incident Management

Accelya

Bogota, Colombia
Hybrid
End-to-end incident management process
Root cause analysis for high-impact incidents
Servicenow or bmc remedy proficiency
Accelya empowers the air transport community by simplifying airline financial and commercial processes through digital transformation

Job Summary

  • Accelya empowers the air transport community by simplifying airline financial and commercial processes through digital transformation.
  • The role requires managing the end-to-end incident lifecycle, including logging, prioritization, investigation, and resolution within agreed SLAs.
  • Candidates will collaborate with technical teams to conduct root cause analysis and maintain an accurate incident management knowledge base.

Matching Summary

Accelya empowers the air transport community by simplifying airline financial and commercial processes through digital transformation.

Skills & Requirements

Must-have

  • End-to-end incident management process
  • Root cause analysis for high-impact incidents
  • ServiceNow or BMC Remedy proficiency
  • ITIL framework knowledge
  • SLA monitoring and compliance

Nice-to-have

  • Strong analytical and problem-solving skills
  • Experience with Nagios or SolarWinds
  • Familiarity with Agile or Scrum methodologies
  • Excellent verbal and written communication
  • Ability to work in a fast-paced environment

Key Requirements

  • Bachelor's degree in IT, Computer Science, or related field
  • 2-4 years of experience in IT service management or incident management
  • Fluent English language proficiency required for interviews

Work Rights

Not specified

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