Senior Customer Engagement Manager Lead

Leidos UK

Base: $92,300.00 - $166,850.00; bonus/equity: not ...
Active top secret clearance with sci eligibility
10 years customer engagement experience
Federal or dod environment experience
This role serves as the primary interface between government customers and engineering teams to deliver mission-critical data and analytics capabilities for the Department of Defense

Job Summary

  • This role serves as the primary interface between government customers and engineering teams to deliver mission-critical data and analytics capabilities for the Department of Defense.
  • The successful candidate will act as a product owner managing the entire defect resolution pipeline while developing comprehensive customer success plans and service catalogs.
  • Leidos seeks disruptive thinkers who are motivated by national security outcomes and comfortable operating in complex stakeholder environments at the intersection of data and emerging AI technologies.

Matching Summary

This role serves as the primary interface between government customers and engineering teams to deliver mission-critical data and analytics capabilities for the Department of Defense.

Salary

Base: $92,300.00 - $166,850.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Active Top Secret clearance with SCI eligibility
  • 10 years customer engagement experience
  • Federal or DoD environment experience
  • DataOps defect resolution process management
  • Enterprise service catalog development

Nice-to-have

  • Experience briefing senior military leadership
  • Knowledge of AI/ML and data analytics tools
  • ServiceNow ITSM platform expertise
  • ITIL, PMP, or SAFe certifications
  • Multi-enclave DoD cloud environment support

Key Requirements

  • Active TS/SCI clearance required
  • Bachelor's degree plus 8-12 years experience OR Master's plus 6-10 years
  • Minimum 10 years in customer engagement or product management
  • US Citizenship implied by clearance requirement

Work Rights

Must have US citizenship for TS/SCI clearance

Tailored Resume

Cover Letter