United states of america: annual salary usd 71,700...
Fully remote
Customer success management
Itil/itsm best practices
Customer it service management
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications
Job Summary
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications.
The Customer Success Manager is a key value to the customer, acting as a management partner and an integral part of the customer's IT management structure, ensuring utilization of industry best practices.
HPE offers a comprehensive suite of benefits for physical, financial, and emotional wellbeing, and invests in career development with specific programs to help employees reach their goals.
Matching Summary
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work, helping companies connect, protect, analyze, and act on their data and applications.
Salary
United States of America: Annual Salary USD 71,700 - 145,300 in California; 62,900 - 145,300 in North Carolina; Base: Not specified; Bonus/Equity: Variable incentives may also be offered; Benefits: Comprehensive suite of benefits
Skills & Requirements
Must-have
Customer Success Management
ITIL/ITSM best practices
Customer IT service management
Aruba/HPE service delivery
Customer Satisfaction
Service-related issues management
Nice-to-have
Team player and mentor
Account management skills
Program Management skills
High organizational skills
Risk management experience
Audit or security experience
Key Requirements
5+ years recent customer success experience
7+ years related experience
Professional degree or equivalent experience
Basic knowledge of Wireless, Networking, Cloud, or CSM tools