Manager Of Customer Relations And Credit & Collections
Marmon Construction Fasteners Group
Houston, TX, US
Hybrid
Customer service and collections management
Team leadership and development
Process improvement initiatives
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives
Job Summary
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.
Manage, coach, and develop customer service and collections employees, defining roles and responsibilities to enhance customer relationships and support the sales team.
Liaise with building management for security access, holidays, closings, manage local office contacts/contracts for vendors, and process P-Cards/invoices for vendors.
Matching Summary
Lead the activities of the customer service and collections team to maintain and enhance customer relationships and meet organizational and operational objectives.
Skills & Requirements
Must-have
Customer service and collections management
Team leadership and development
Process improvement initiatives
Manage KPIs for service and collections
Office general management
Trade show event coordination
Nice-to-have
Continuous improvement and innovation
Detail oriented and system savvy
Strong desire to learn
Empowered to be their best
Positive impact on the world
Key Requirements
10+ years of experience in Supply Chain and Logistic industries