ResMed is seeking a Customer Support Associate II to provide expert support to customers in the home health and hospice sector, requiring prior experience in this field. The role is fully remote and focuses on resolving billing inquiries via phone and electronic communication while maintaining high-quality customer service
Job Summary
The Customer Support Associate II serves as the primary point of contact for MatrixCare customers in the home health and hospice space.
This role requires diagnosing and resolving complex financial and billing issues while contributing to a comprehensive knowledge base.
Employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k), and potential annual cash bonuses.
Matching Summary
Match Score: 85
ResMed is seeking a Customer Support Associate II to provide expert support to customers in the home health and hospice sector, requiring prior experience in this field. The role is fully remote and focuses on resolving billing inquiries via phone and electronic communication while maintaining high-quality customer service.
Salary
Base: $23.28 - $29.10 USD Hourly; Bonus/Equity: Eligible for annual cash bonus and stock equity at company discretion; Benefits: Comprehensive medical, vision, dental, life, AD&D, disability, HSA, FSA, commuter benefits, 401(k), ESPP, EAP, tuition assistance
Skills & Requirements
Must-have
Home health or hospice billing experience
Remote work capability required
Billing-related question resolution
Financial issue troubleshooting skills
Nice-to-have
MatrixCare platform experience preferred
Bachelor's degree or equivalent
Fast learner with self-direction
Proactive communication style
Key Requirements
Home health or hospice billing experience required
Strong problem-solving abilities for financial workflows