Member Experience Manager

Modivcare

Dover, DE, United States
$60,800-$70,500; bonus eligible; comprehensive ben...
On-site
Member inquiry management
Service quality improvement
Complaint reduction initiatives
Manage complex member inquiries and critical account concerns while driving initiatives that improve overall member satisfaction and service quality

Job Summary

  • Manage complex member inquiries and critical account concerns while driving initiatives that improve overall member satisfaction and service quality.
  • Develop and implement departmental policies, procedures, and process improvements to enhance system workflows and efficiencies.
  • Oversee all HR-related processes including onboarding, performance management, succession planning, and employee relations to drive employee engagement.

Matching Summary

Manage complex member inquiries and critical account concerns while driving initiatives that improve overall member satisfaction and service quality.

Salary

$60,800-$70,500; Bonus eligible; Comprehensive benefits package

Skills & Requirements

Must-have

  • member inquiry management
  • service quality improvement
  • complaint reduction initiatives
  • process enhancement
  • stakeholder communication

Nice-to-have

  • strong leadership acumen
  • cross-team collaboration
  • customer satisfaction research
  • employee engagement strategies

Key Requirements

  • Bachelor's Degree required
  • Six (6) plus years of experience
  • Two (2) plus years of leadership experience
  • Operations experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter