Technical Support Engineer

Rocket Mortgage

Troubleshoot complex software issues
Diagnose installation and configuration problems
Collaborate with development teams
The Technical Support Engineer provides advanced technical assistance to Rocket Software customers by addressing complex issues related to product functionality

Job Summary

  • The Technical Support Engineer provides advanced technical assistance to Rocket Software customers by addressing complex issues related to product functionality.
  • This role involves diagnosing and troubleshooting reported problems to drive effective resolution, either directly with the customer or in collaboration with development teams.
  • Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer.

Matching Summary

The Technical Support Engineer provides advanced technical assistance to Rocket Software customers by addressing complex issues related to product functionality.

Skills & Requirements

Must-have

  • Troubleshoot complex software issues
  • Diagnose installation and configuration problems
  • Collaborate with development teams

Nice-to-have

  • Experience with mainframe environments
  • Strong problem-solving analytical skills
  • Fast-paced environment adaptability

Key Requirements

  • 0–2 years of experience in technical support
  • Exposure to Open Systems / Distributed Platforms
  • Basic familiarity with mainframe environments

Work Rights

Not specified

Tailored Resume

Cover Letter