Application Support Engineer, Service Reliability Engineering

Ciena Corporation

Multiple Locations
Canada: $78,500.00 - $125,500.00 cad; mexico: $493...
On-site
Highly-available systems management
Cloud-based infrastructure
Automation scripting
Ciena Corporation is seeking an Application Support Engineer in Service Reliability Engineering to design and manage robust infrastructure solutions, ensuring system reliability and scalability. The ideal candidate will have proven experience in managing highly-available systems, a strong understanding of incident management, and proficiency in programming for automation

Job Summary

  • Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems.
  • Lead incident management efforts during service disruptions, ensuring swift resolution and minimal downtime.
  • Collaborate with development teams to align on reliability goals and integrate best practices into software design and deployment.

Matching Summary

Match Score: 85

Ciena Corporation is seeking an Application Support Engineer in Service Reliability Engineering to design and manage robust infrastructure solutions, ensuring system reliability and scalability. The ideal candidate will have proven experience in managing highly-available systems, a strong understanding of incident management, and proficiency in programming for automation.

Salary

Canada: $78,500.00 - $125,500.00 CAD; Mexico: $493,600.00 - $788,400.00 MXN; Brazil: $135,900.00 - $217,100.00 BRL

Skills & Requirements

Must-have

  • highly-available systems management
  • cloud-based infrastructure
  • automation scripting
  • monitoring tools proficiency
  • incident management
  • metrics analysis
  • system performance optimization
  • troubleshooting methodologies
  • cloud platforms
  • databases
  • CI/CD
  • distributed systems
  • security best practices
  • analytical mindset
  • holistic system view

Nice-to-have

  • Salesforce experience
  • Oracle experience
  • Mulesoft experience
  • Oracle Integration Cloud experience
  • ServiceNow experience
  • custom-built solutions experience
  • cutting-edge technologies
  • thrive in high-pressure situations
  • calm, methodical problem-solving
  • systemic thinking
  • ownership mindset

Key Requirements

  • Proven experience managing highly-available systems
  • Proficiency in programming for automation
  • Solid understanding of monitoring tools and incident management
  • Deep knowledge of system performance optimization and cloud platforms
  • Strong communication skills
  • Analytical mindset for data interpretation
  • Ability to view interconnected systems holistically

Work Rights

Not specified

Tailored Resume

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