MADIX Inc is seeking a Customer Service Lead in Goodwater, AL, responsible for managing a customer service team and ensuring high levels of customer satisfaction and productivity. The ideal candidate should possess strong leadership and communication skills and have 2-4 years of customer service experience
Job Summary
The Customer Service Lead is responsible for managing a group of customer service staff to assist in daily operations and help with customer issues.
They implement strategies to ensure customer satisfaction, increase productivity, and achieve profitability goals.
Benefits include Group Health Insurance, 401k, paid holidays, vacation time, and an onsite clinic.
Matching Summary
Match Score: 85
MADIX Inc is seeking a Customer Service Lead in Goodwater, AL, responsible for managing a customer service team and ensuring high levels of customer satisfaction and productivity. The ideal candidate should possess strong leadership and communication skills and have 2-4 years of customer service experience.
Skills & Requirements
Must-have
Customer issue resolution
Team motivation and goal achievement
Performance evaluation and feedback
Process improvement implementation
Customer satisfaction strategies
Nice-to-have
Fostering positive relationships
Encouraging open communication
Creating team-building opportunities
Key Requirements
Two to four years customer service related work experience