Customer Issue Resolution Senior Analyst (korean Speaker)

3M UK

Ph
High proficiency korean language
Customer issue resolution
Ar reconciliation
Handles multiple inquiries and develops solutions for moderately complex issues within customer service areas

Job Summary

  • Handles multiple inquiries and develops solutions for moderately complex issues within customer service areas.
  • This position will reside in GSC and will report to KR CBG CIR Lead.
  • Provide guidance to the outsourcing team on customer complaint issues and follow up on system issues related to complaint errors.

Matching Summary

Handles multiple inquiries and develops solutions for moderately complex issues within customer service areas.

Skills & Requirements

Must-have

  • High Proficiency Korean Language
  • Customer Issue Resolution
  • AR reconciliation
  • Complaint Analysis
  • Credit Block Release

Nice-to-have

  • Collaborative and Team Player
  • Detail-Oriented
  • Analytical and Fast Learner
  • Experience with diverse organizations

Key Requirements

  • Bachelor's degree required
  • 2+ years in Customer Issue Resolutions/Billing/Credit and Collection
  • High Proficiency Korean Language
  • Ability to communicate in English
  • Proficiency in Excel and Microsoft Office

Work Rights

Not specified

Tailored Resume

Cover Letter