Vehicle Operations Support Specialist Ii

Cox Automotive Inc.

Remote
Base: $16.59 - $24.86ph; bonus/equity: may be elig...
Fully remote
Resolve client needs efficiently
Maintain client records and data
Manage inbound calls, emails, texts
Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible

Job Summary

  • Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible.
  • Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy.
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Matching Summary

Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible.

Salary

Base: $16.59 - $24.86/hour; Bonus/Equity: May be eligible for commission and/or incentive program; Benefits: Paid time off, paid holidays, health care insurance, retirement planning

Skills & Requirements

Must-have

  • Resolve client needs efficiently
  • Maintain client records and data
  • Manage inbound calls, emails, texts
  • Build sustainable client relationships
  • Meet verification guidelines and KPIs
  • Communicate with external vendors

Nice-to-have

  • Adapt in a changing environment
  • Customer-focused and service-oriented
  • Identify process improvement areas

Key Requirements

  • Must be authorized to work in the US
  • No OPT, CPT, STEM/OPT or visa sponsorship

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter