Senior Customer Success Manager

Fourkites

Remote
Base: $80,000 - $120,000; bonus/equity: bonus + in...
Remote
Consultative relationship building
Customer adoption and retention
Identify upsell opportunities
FourKites is seeking a Senior Customer Success Manager to enhance customer relationships and drive product adoption within their enterprise clientele. The role involves a consultative approach, ensuring customer satisfaction and identifying upsell opportunities while contributing to the overall growth and retention strategy. ###

Job Summary

  • You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers.
  • As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites.
  • FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe.

Matching Summary

Match Score: 85

FourKites is seeking a Senior Customer Success Manager to enhance customer relationships and drive product adoption within their enterprise clientele. The role involves a consultative approach, ensuring customer satisfaction and identifying upsell opportunities while contributing to the overall growth and retention strategy. ###

Salary

Base: $80,000 - $120,000; Bonus/Equity: bonus and incentive compensation, employee stock option program; Benefits: Medical, Dental & Vision, 401k with match, PTO, parental leave, wellness stipend

Skills & Requirements

Must-have

  • Consultative relationship building
  • Customer adoption and retention
  • Identify upsell opportunities
  • Executive Business Reviews
  • Advocate customer needs cross-departmentally

Nice-to-have

  • Curious problem solvers
  • Celebrate differences
  • Lead with empathy
  • Value inclusivity
  • Bilingual proficiency

Key Requirements

  • 8+ years in SaaS Customer Success or Account Management
  • Supply Chain industry experience preferred
  • Ability to travel 10% or more

Work Rights

Not specified

Tailored Resume

Cover Letter