The role involves performing expert-level troubleshooting to ensure the integrity and stability of Epic Professional Billing applications for complex healthcare customers
Job Summary
The role involves performing expert-level troubleshooting to ensure the integrity and stability of Epic Professional Billing applications for complex healthcare customers.
Candidates must demonstrate sound judgment regarding patient safety, financial integrity, and regulatory compliance while managing multiple projects simultaneously.
The position requires a commitment to growth and mentorship, including guiding new team members and explaining complex system setups to leadership.
Matching Summary
The role involves performing expert-level troubleshooting to ensure the integrity and stability of Epic Professional Billing applications for complex healthcare customers.
Skills & Requirements
Must-have
Epic Certification in Professional Billing
3+ years EHR implementation or support experience
Expert-level troubleshooting for EHR applications
Ticketing system management and SLA adherence
Change control policy compliance
Nice-to-have
ITIL process knowledge
Previous project management experience
Strong communication with C-suite stakeholders
Mentoring and team onboarding capabilities
Proactive workflow analysis skills
Key Requirements
Post-secondary education or equivalent experience
Epic Certification in Professional Billing required
Minimum 3 years of EHR module experience
Experience with ticketing systems and change management