Technical Customer Success Manager - Tcp/ip | Osi Model | 4-6 Y
Skyhigh Security
Hybrid
Tcp/ip and osi model expertise
Network security protocols knowledge
4-6 years customer-facing technical role
Skyhigh Security is seeking a Technical Customer Success Manager with 4-6 years of experience in a customer-facing technical role. The ideal candidate will possess strong knowledge of the OSI model and TCP/IP protocols, and have a customer-first mindset to drive customer satisfaction and adoption of security solutions
Job Summary
Skyhigh Security is a leader in the security industry focused on protecting the world's data through modern cloud-based Zero Trust solutions.
The Technical Customer Success Manager will serve as the primary technical point of contact, driving operational success and long-term customer satisfaction.
Employees benefit from a hybrid work model, flexible hours, and comprehensive perks including medical coverage and paid parental leave.
Matching Summary
Match Score: 85
Skyhigh Security is seeking a Technical Customer Success Manager with 4-6 years of experience in a customer-facing technical role. The ideal candidate will possess strong knowledge of the OSI model and TCP/IP protocols, and have a customer-first mindset to drive customer satisfaction and adoption of security solutions.
Skills & Requirements
Must-have
TCP/IP and OSI Model expertise
Network security protocols knowledge
4-6 years customer-facing technical role
Application layer protocol understanding
Troubleshooting and problem-solving skills
Nice-to-have
Cloud platform experience like AWS or Azure
Strong presentation and documentation skills
Ability to influence technical customers
Self-motivated with excellent interpersonal skills