Financial Aid Professional I

University of Arkansas, Fayetteville

Fayetteville, Arkansas, US
Base: $39,930.00; bonus/equity: not specified; ben...
**
Assist students and parents over the phone
Familiar with federal, state, university policies
Look up student data in system
** The University of Arkansas is seeking a Financial Aid Professional I to assist students and parents over the phone regarding financial aid inquiries. This role requires a strong understanding of federal, state, and university policies, as well as excellent customer service skills. **

Job Summary

  • The Financial Aid Professional I will assist to counsel students and parents over the phone by providing answers based on federal, state, and university policies and regulations.
  • This position will have the opportunity to visit orientation sessions on campus to present information concerning financial aid procedures and will work with their supervisor to assist in default management efforts.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance, with a comprehensive benefits package including tuition waivers and retirement programs.

Matching Summary

Match Score: 75

** The University of Arkansas is seeking a Financial Aid Professional I to assist students and parents over the phone regarding financial aid inquiries. This role requires a strong understanding of federal, state, and university policies, as well as excellent customer service skills. **

Salary

Base: $39,930.00; Bonus/Equity: Not specified; Benefits: University contributions to insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • Assist students and parents over the phone
  • Familiar with federal, state, university policies
  • Look up student data in system
  • Present financial aid information
  • Assist in default management efforts

Nice-to-have

  • Create and maintain collegial relationships
  • Work in a vibrant work environment
  • Promotes a healthy work-life balance

Key Requirements

  • Associate's degree equivalent
  • Bachelor's degree in business administration preferred
  • Experience in professional office setting on campus
  • Customer service experience
  • Knowledge of higher education programs
  • Knowledge of campus and community resources
  • Knowledge of state, federal, campus regulations
  • Working knowledge of phone etiquette, word processing, email, spreadsheets, database management

Work Rights

Proof of legal authority to work

Tailored Resume

Cover Letter