Client Success Manager

Arriva Road Transport Services (ARTS)

Derby, United Kingdom
£43,798; not specified; not specified py
Onsite
Client relationship leadership
Operational and service delivery excellence
Strategic growth and continuous improvement
Arriva Road Transport Services (ARTS) is seeking a Client Success Manager in Derby, UK, to oversee client relationships, ensure high-quality service delivery, and drive operational excellence within their transport services. The ideal candidate should have strong experience in rail replacement operations, staff management, and a proactive approach to addressing client needs

Job Summary

  • Develop and deliver a robust client success strategy that builds long-standing partnerships.
  • Monitor SLAs, KPIs, and performance standards to ensure consistent, reliable service delivery.
  • Provide senior management presence during large-scale blockades, emergency operations, and high-profile events.

Matching Summary

Match Score: 85

Arriva Road Transport Services (ARTS) is seeking a Client Success Manager in Derby, UK, to oversee client relationships, ensure high-quality service delivery, and drive operational excellence within their transport services. The ideal candidate should have strong experience in rail replacement operations, staff management, and a proactive approach to addressing client needs.

Salary

£43,798; Not specified; Not specified

Skills & Requirements

Must-have

  • Client relationship leadership
  • Operational and service delivery excellence
  • Strategic growth and continuous improvement
  • Leadership during major events
  • Financial and resource management
  • Rail replacement operations experience
  • Passenger transport operations knowledge

Nice-to-have

  • Proactive safety-focused approach
  • Trusted advisor to clients
  • Executive-level point of contact
  • Adapt to evolving client needs

Key Requirements

  • GCSEs or A-Levels (or equivalent experience)
  • Strong experience in rail replacement operations
  • Proven knowledge of passenger transport operations
  • Experience in staff management
  • Ability to prioritise multiple tasks
  • Highly organised, analytical
  • Strong IT skills
  • Proactive, safety-focused approach

Work Rights

Not specified

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