F&b Guest Relations Manager

Four Seasons Hotels & Resorts

Bangkok, Thailand
Guest journey planning and organization
Handle vip and special requests
Collect guest preferences and information
The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department

Job Summary

  • The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.
  • Responsibilities include supporting Restaurant Managers, coordinating VIP requests, and assisting guests with general queries.
  • Join a team built on mutual respect, collaboration, creativity, and a commitment to the highest quality of service.

Matching Summary

The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.

Skills & Requirements

Must-have

  • Guest journey planning and organization
  • Handle VIP and special requests
  • Collect guest preferences and information
  • Respond to inquiries and make reservations
  • Familiarity with outlet layouts
  • Handle complaints and special requests
  • Food & beverage computer systems

Nice-to-have

  • Passion for excellence
  • Infuse enthusiasm into work
  • Positive attitude and team approach
  • Proactively anticipate guest needs
  • Energetic and professional approach

Key Requirements

  • 1-2 years Assistant Outlet Manager experience
  • College education or equivalent experience
  • Experience in luxury hotels
  • Knowledge of food & beverage service
  • Proficiency in English
  • Fluency in Thai

Work Rights

Must hold legal right to work

Tailored Resume

Cover Letter