As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty, and efficiency
Job Summary
As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty, and efficiency.
You will support delivery of customer transformation engagements, including customer strategy, experience design, and service/operating model improvements.
We’re committed to providing accommodation throughout the application, interview, and employment process.
Matching Summary
As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty, and efficiency.
Salary
$84,700 - $134,700
Skills & Requirements
Must-have
Customer strategy and experience design
Customer and user research
Customer journey mapping
Data analysis and insight generation
Develop structured deliverables
Nice-to-have
Human-centered design principles
Digital customer platforms familiarity
Experience measurement familiarity
Behavioral insights exposure
Key Requirements
Experience in customer experience (CX)
Strong analytical skills (qualitative and quantitative)
Experience supporting strategy or transformation projects
Strong stakeholder management skills
Experience with experience measurement (NPS, CSAT, etc.)