Regional Manager, Customer Success - Apac

Case Law Reporter

Not specified; not specified; medical inpytient + ...
Manage customer success team in apac region
Drive customer retention and adoption goals
Translate global strategy to regional execution
The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery while occasionally contributing to pre-sale activities

Job Summary

  • The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery while occasionally contributing to pre-sale activities.
  • This role requires translating global Customer Success strategy into actionable regional plans that reflect local customer needs and market dynamics.
  • Elsevier offers extensive benefits including medical insurance, flexible working arrangements, and access to learning resources to support employee wellbeing.

Matching Summary

The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery while occasionally contributing to pre-sale activities.

Salary

Not specified; Not specified; Medical Inpatient and Outpatient Insurance, Long Service Award, Flexible Working Arrangements, Access to Learning Resources

Skills & Requirements

Must-have

  • Manage Customer Success team in APAC region
  • Drive customer retention and adoption goals
  • Translate global strategy to regional execution
  • Partner with Sales and Product teams
  • Ensure measurable customer outcomes delivery

Nice-to-have

  • Knowledge of Elsevier products and services
  • Experience in related scientific industries
  • Multilingual capability for key APAC markets
  • Strong stakeholder management skills
  • Analytical mindset for data interpretation

Key Requirements

  • Proven experience managing Customer Success or Account Management teams
  • Demonstrated ability to operate in matrixed organizations
  • Excellent communication and leadership skills
  • APAC regional market knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter