Incident Manager Senior - 10+ Yrs Of Experience

Fidelity National Information Services

Ind Bngl Fl2
**
24x7 support and management of incidents
Itil framework knowledge
Incident management principles and procedures
** Fidelity National Information Services is seeking a Senior Incident Manager with over 10 years of experience to oversee incident management within a production environment, ensuring compliance with service level agreements. The ideal candidate will possess strong knowledge of ITIL principles and demonstrate effective communication and problem-solving skills in a 24/7 support setting. **

Job Summary

  • The team provides 24x7 support and management of incidents throughout the incident lifecycle within a production environment, ensuring service level agreements are met.
  • You will act as the focal point for incident review and escalation, manage technical and functional specialists, and act as liaison between teams for high severity incidents.
  • FIS offers an exciting opportunity to be part of a World’s Leading FinTech Product MNC with a range of benefits designed to support your lifestyle and wellbeing.

Matching Summary

Match Score: 75

** Fidelity National Information Services is seeking a Senior Incident Manager with over 10 years of experience to oversee incident management within a production environment, ensuring compliance with service level agreements. The ideal candidate will possess strong knowledge of ITIL principles and demonstrate effective communication and problem-solving skills in a 24/7 support setting. **

Skills & Requirements

Must-have

  • 24x7 support and management of incidents
  • ITIL framework knowledge
  • incident management principles and procedures
  • issue resolution and escalation practices
  • manage technical and functional specialists

Nice-to-have

  • curious, motivated, and forward-thinking
  • entrepreneurial, passionate and above all fun
  • modern international work environment

Key Requirements

  • 10+ Yrs of experience
  • Considerable knowledge of incident management
  • Familiar with the ITIL framework
  • Strong knowledge of issue resolution and escalation practices
  • Ability to communicate effectively to all levels

Work Rights

Not specified

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