Team Leader, Operations

Concentrix

Kingston, Saint Andrew, Jamaica
Day-to-day supervision
Performance metrics achievement
Coaching and motivation
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability

Job Summary

  • The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • Essential functions include monitoring work and attendance, coaching direct reports, identifying performance issues, and ensuring service meets contractual KPIs.
  • The role involves conducting team meetings, providing subject matter expertise for escalated calls, and staying current on internal processes and policies.

Matching Summary

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Skills & Requirements

Must-have

  • day-to-day supervision
  • performance metrics achievement
  • coaching and motivation
  • handling escalated customer calls
  • team meetings and communication

Nice-to-have

  • advocate for team members
  • flexible schedule willingness
  • develop and coach team members

Key Requirements

  • Associate's degree in related field
  • Two to four years of relevant experience
  • Ability to lead team in multi-tasking
  • Manage employment status of associates

Work Rights

Not specified

Tailored Resume

Cover Letter