This individual acts as a performance site performance expert, monitoring the health of our website and mobile app to ensure a seamless customer journey
Job Summary
This individual acts as a performance site performance expert, monitoring the health of our website and mobile app to ensure a seamless customer journey.
You will serve as the critical technical bridge between business stakeholders, product and engineering teams to identify, translate, and resolve complex site performance issues.
The Sr. Analyst, Site Operations & Performance is a technical role within The Home Depot’s Interconnected Experience team.
Matching Summary
This individual acts as a performance site performance expert, monitoring the health of our website and mobile app to ensure a seamless customer journey.
Skills & Requirements
Must-have
Site performance monitoring
Technical root cause analysis
Translate customer issues to engineering
Deliver performance insights
Software Reliability Engineering methodologies
Observability and RUM tools
Nice-to-have
Customer centric focus
Self motivated
Automation opportunities
Ownership and driving results
Interpersonal communication skills
Collaboration and teamwork
Key Requirements
4+ years eCommerce engineering/operations/SRE experience
Bachelor's degree in technical field or equivalent