Head Of Customer Success

Jobgether

Austria, Austria
On-site
Lead customer experience function
Drive customer retention
Shape vision and strategy
This role is responsible for shaping the vision, strategy, and operational excellence of the entire Customer Success organization

Job Summary

  • This role is responsible for shaping the vision, strategy, and operational excellence of the entire Customer Success organization.
  • You will drive customer retention, satisfaction, and growth while fostering a culture of service excellence, accountability, and collaboration.
  • This position offers the opportunity to influence cross-functional initiatives and implement scalable systems that enhance the customer journey.

Matching Summary

This role is responsible for shaping the vision, strategy, and operational excellence of the entire Customer Success organization.

Skills & Requirements

Must-have

  • lead customer experience function
  • drive customer retention
  • shape vision and strategy

Nice-to-have

  • foster service excellence culture
  • mentor emerging leaders
  • collaborative work environment

Key Requirements

  • strategic and results-driven mindset
  • experience in customer success leadership

Work Rights

Not specified

Tailored Resume

Cover Letter