Base: $45,000 to $60,000 annually; bonus: + bonus;...
5-7 years residential appliance repair experience
Strong knowledge of electricity and electronics
Proficiency in microsoft office excel word powerpoint
The Technical Support Specialist serves as a primary technical resource for resolving technician issues regarding Miele residential appliances and floorcare products
Job Summary
The Technical Support Specialist serves as a primary technical resource for resolving technician issues regarding Miele residential appliances and floorcare products.
This role involves instructing technicians on diagnostic tools, maintaining current product knowledge, and partnering with Product Support to identify quality improvements.
The position offers comprehensive health benefits, a 401k match, and a salary range of $45,000 to $60,000 annually plus bonus.
Matching Summary
The Technical Support Specialist serves as a primary technical resource for resolving technician issues regarding Miele residential appliances and floorcare products.
Salary
Base: $45,000 to $60,000 annually; Bonus: Plus bonus; Benefits: Comprehensive health, dental, vision, 401k match, PTO
Skills & Requirements
Must-have
5-7 years residential appliance repair experience
Strong knowledge of electricity and electronics
Proficiency in Microsoft Office Excel Word PowerPoint
Nice-to-have
Vacuum or floorcare product experience preferred
Prior Miele product experience is a plus
Experience with call center CRM ERP systems
Key Requirements
High school diploma or GED required
5-7 years relevant experience in residential appliance repair