Job Summary

• Lead the day-to-day operations of the Digital Support team and coach, mentor, and guide support staff.
• Identify areas of improvement where technology can assist clients and play a supporting role in developing roadmaps and strategies.
• Ensure exceptional service delivery and customer satisfaction are being delivered by our support teams through quality assurance and process change management.

Matching Summary

Salary

Experienced level: 102,850 – 139,150; Senior level: 128,350 – 173,650; Benefits: Not specified

Skills & Requirements

Key Requirements

• 3+ years of experience in a 24x7 support organization
• 3+ years experience using software applications in support of aircraft maintenance solutions
• 5+ years related work experience or equivalent combination of education and experience
• 2+ years leading teams/crews
• Leadership experience
• Project Management
• Knowledge of Boeing Maintenance and MRO products and services
• Knowledge of Software as a Service methodology and support
• 1+ years tracking KPI and Metrics for Support teams
• Knowledge of Customer Satisfaction (CSAT) scoring techniques

Work Rights