Poh Consumer Support Specialist (french)

Pcgtransitionjobs

San José, ,
French language proficiency
English language proficiency
Customer service experience
The POH Customer Service Senior Analyst supports Professional Oral Health (POH) customers in Canada via phone, primarily in French and also in English

Job Summary

  • The POH Customer Service Senior Analyst supports Professional Oral Health (POH) customers in Canada via phone, primarily in French and also in English.
  • This role provides end-to-end customer support including order placement, customer master data maintenance, and resolution of inquiries through ProShop Help Desk tickets.
  • We offer you to work and be part of a dynamic and supportive environment, promoting agility and work/life balance for employees.

Matching Summary

The POH Customer Service Senior Analyst supports Professional Oral Health (POH) customers in Canada via phone, primarily in French and also in English.

Skills & Requirements

Must-have

  • French language proficiency
  • English language proficiency
  • Customer service experience
  • Order management knowledge
  • Ticket workflow management
  • Attention to detail
  • Compliance with business rules

Nice-to-have

  • Quality Assurance experience
  • Auditing experience
  • Master data maintenance experience
  • E-commerce platform familiarity
  • Team collaboration skills

Key Requirements

  • Proficient level French
  • C1 level English
  • Customer Service experience
  • Order management experience
  • Ticket workflow experience

Work Rights

Not specified

Tailored Resume

Cover Letter