Customer Experience Specialist

GEICO

Dallas, TX, US
Base: $30.53 ph / $61,500 annually; bonus/equity: ...
Manage end-to-end claims experience
Work directly with customers
Provide support via phone, email, text or chat
GEICO offers a rewarding career with endless possibilities, honoring their iconic brand by offering quality coverage and being there for customers when they need it most

Job Summary

  • GEICO offers a rewarding career with endless possibilities, honoring their iconic brand by offering quality coverage and being there for customers when they need it most.
  • This trainee role involves managing the end-to-end claims experience for vehicle repairs, including overseeing rental vehicles and handling claim details like car seat replacements.
  • The company provides a comprehensive total rewards program including healthcare, a 401(k) match, performance incentives, and tuition assistance.

Matching Summary

GEICO offers a rewarding career with endless possibilities, honoring their iconic brand by offering quality coverage and being there for customers when they need it most.

Salary

Base: $30.53 per hour / $61,500 annually; Bonus/Equity: $1,500 sign on bonus for licensed candidates; Benefits: Comprehensive healthcare, 401(k) match

Skills & Requirements

Must-have

  • Manage end-to-end claims experience
  • Work directly with customers
  • Provide support via phone, email, text or chat

Nice-to-have

  • Service driven
  • Thrive in dynamic environments
  • Enjoy being on the go

Key Requirements

  • High School Diploma or equivalent
  • Critical thinking and decision making
  • Strong computer proficiency
  • Ability to prioritize and multi-task
  • Experience with KPIs and measurable goals
  • Active Insurance Adjusters license (preferred)
  • Bachelor's degree (preferred)

Work Rights

Not specified

Tailored Resume

Cover Letter