Customer Operations Manager

Integer

7+ years medical device experience
Bachelor's degree in business
Iso certification adherence
The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer

Job Summary

  • The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.
  • The manager will work directly with factory direct customers to support quoting, order entry, and general service needs while enhancing the Customer Experience for Enterprise accounts.
  • This role requires developing the unconstrained unit forecast for the S&OP process and coordinating with Planning, Operations, Engineering, Quality, and Sales to fulfill customer needs.

Matching Summary

The primary purpose of this position is to provide leadership, direction, and solution-oriented thinking to the Site Leadership Team while ensuring advocacy for the customer.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • ISO certification adherence
  • FDA regulations compliance
  • S&OP forecasting process
  • Factory direct customer support

Nice-to-have

  • Strong collaboration skills
  • Innovation mindset
  • Candor and integrity values
  • Cross-facility partnership
  • Process improvement drive

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with ISO Certification requirements

Work Rights

Not specified

Tailored Resume

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