Customer Service Advisor - Smm Xtra 2026

Concentrix

Mandaluyong City, Philippines
**
Strong customer service orientation
Ability to work in fast-paced environment
Effective verbal and written communication
** Concentrix is seeking a Customer Service Advisor for their Mandaluyong City location, responsible for providing customer support through various channels. The ideal candidate should have a high school diploma and some experience in customer service, showcasing strong communication and multitasking skills. **

Job Summary

  • The position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Employees must ensure service delivered meets contractual Key Performance Indicators while clarifying customer requirements and providing resolutions.
  • Candidates are expected to maintain a pleasant professional tone, demonstrate empathy, and offer additional products or services to customers.

Matching Summary

Match Score: 75

** Concentrix is seeking a Customer Service Advisor for their Mandaluyong City location, responsible for providing customer support through various channels. The ideal candidate should have a high school diploma and some experience in customer service, showcasing strong communication and multitasking skills. **

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Ability to work in fast-paced environment
  • Effective verbal and written communication
  • Basic computer navigation skills
  • Tolerance for repetitive work

Nice-to-have

  • Demonstrate empathy with customers
  • Skilled in multi-tasking
  • Ability to rotate shifts as needed
  • Team member collaboration skills
  • Patience in all contact situations

Key Requirements

  • High school diploma preferred
  • Three to six months relevant experience preferred
  • Ability to rotate shifts as needed

Work Rights

Not specified

Tailored Resume

Cover Letter