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HP, Inc. is seeking a Supplies Customer Assurance Engineer in Singapore, responsible for ensuring an optimal customer experience with inkjet supplies products throughout their lifecycle. The role requires strong problem-solving and communication skills, as well as collaboration with various internal and external teams to drive product quality improvements.
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Job Summary
This role acts as the primary customer advocate to balance market-leading customer experience with HP profitability.
The engineer owns the full product lifecycle from pre-design through obsolescence, focusing on installation, learning, usage, and support.
Responsibilities include driving product improvements, managing escalations, and representing support requirements within the product development community.
Matching Summary
Match Score: 75
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HP, Inc. is seeking a Supplies Customer Assurance Engineer in Singapore, responsible for ensuring an optimal customer experience with inkjet supplies products throughout their lifecycle. The role requires strong problem-solving and communication skills, as well as collaboration with various internal and external teams to drive product quality improvements.
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Skills & Requirements
Must-have
Inkjet supplies product knowledge
Customer experience optimization
Product development lifecycle management
Escalation issue resolution
Cross-functional partnership with R&D
Nice-to-have
Strong leadership communication skills
Business acumen and strategic thinking
Experience with NPI launch phases
Analytical problem-solving abilities
Key Requirements
Bachelor's or Master's degree in Engineering or related field
Understanding of TIJ Supplies and support processes
Experience in program management across PLC phases