Customer Service Manager

Goodwill Industries Monocacy Valley

Kingman, Arizona, US
Base: $18.00 hourly; bonus/equity: not specified; ...
On-site
Achieve sales goals
Lead high-performing teams
Excellent customer service
Goodwill Industries Monocacy Valley is seeking a Customer Service Manager for their Kingman, Arizona location. The role involves overseeing retail operations, leading a team of sales associates, and ensuring excellent customer service while achieving sales goals

Job Summary

  • Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliated entities.
  • Ensures Team Members deliver excellent customer service to donors and customers.
  • You will be eligible for a comprehensive Total Rewards package, 1st of the month following 60 days of employment that includes the following: 5 Medical Plans, Employer Funded Health Reimbursement Account (HRA), 3 Dental Plans, Vision Plan, 401K, Employer Paid Life Insurance, Employee Assistance Program (EAP), Paid Time Off; Sick and Vacation, Paid Holidays.

Matching Summary

Match Score: 75

Goodwill Industries Monocacy Valley is seeking a Customer Service Manager for their Kingman, Arizona location. The role involves overseeing retail operations, leading a team of sales associates, and ensuring excellent customer service while achieving sales goals.

Salary

Base: $18.00 Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive Total Rewards package

Skills & Requirements

Must-have

  • Achieve sales goals
  • Lead high-performing teams
  • Excellent customer service
  • Maintain store cleanliness
  • Compliance with policies

Nice-to-have

  • Drive company culture change
  • Model Goodwill Core Values
  • Community impact

Key Requirements

  • One-year customer service experience required
  • High School Diploma, GED, or equivalent work experience
  • Ability to pass a background check and drug screen

Work Rights

Not specified

Tailored Resume

Cover Letter