Technischer Supporter (m/w/d) Servicedesk

Vanderlande UK

Dortmund, , Germany
Base: not specified; bonus/equity: 13th salary; be...
Hybrid
Technical customer support
Itil-based ticket system
Incident analysis and resolution
As a Technischer Supporter (m/w/d) Servicedesk at Vanderlande in Dortmund, you will manage incoming customer incident reports and develop solution strategies as part of the servicedesk team

Job Summary

  • As a Technischer Supporter (m/w/d) Servicedesk at Vanderlande in Dortmund, you will manage incoming customer incident reports and develop solution strategies as part of the servicedesk team.
  • The role offers flexible working hours, a hybrid work model, 30 vacation days plus the option for 20 workation days within the EU per year, and additional benefits such as a 13th salary and job bike program.
  • Vanderlande is committed to an inclusive and diverse work environment, promoting equal opportunity regardless of ethnicity, religion, gender identity, or other personal characteristics.

Matching Summary

As a Technischer Supporter (m/w/d) Servicedesk at Vanderlande in Dortmund, you will manage incoming customer incident reports and develop solution strategies as part of the servicedesk team.

Salary

Base: Not specified; Bonus/Equity: 13th salary; Benefits: Group accident insurance, asset-building benefits, job bike program

Skills & Requirements

Must-have

  • Technical customer support
  • ITIL-based ticket system
  • Incident analysis and resolution
  • 2nd level support escalation
  • German and English proficiency

Nice-to-have

  • Experience with electromechanical technologies
  • Service-oriented team player
  • Continuous learning mindset
  • Flexible working hours
  • Hybrid work model

Key Requirements

  • Completed technical or commercial training
  • Several years of experience in technical customer support
  • Very good German and English skills

Work Rights

Not specified

Tailored Resume

Cover Letter