Level 1 Network Operations Analyst

DXC Technology UK

Initial triage of network events
Itil incident management processes
Cisco networking device proficiency
This role serves as the first line of support for mission-critical IT services in a dynamic, multi-vendor environment

Job Summary

  • This role serves as the first line of support for mission-critical IT services in a dynamic, multi-vendor environment.
  • The successful candidate will perform initial triage, log incidents according to ITIL standards, and coordinate with vendors for timely resolution.
  • DXC Technology offers a collaborative culture that values inclusion, integrity, and innovation while supporting career growth.

Matching Summary

This role serves as the first line of support for mission-critical IT services in a dynamic, multi-vendor environment.

Skills & Requirements

Must-have

  • Initial triage of network events
  • ITIL incident management processes
  • Cisco networking device proficiency
  • 24x7 rotating shift availability
  • Multi-vendor environment support

Nice-to-have

  • Strong communication skills
  • Collaborative team mindset
  • Root cause analysis documentation
  • Vendor coordination experience
  • Career progression focus

Key Requirements

  • Bachelor's Degree or Diploma in IT
  • 1-3 years of networking experience
  • CCNA or CIPA certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter