Customer Engagement Executive (outbound Service Call)

Manulife

Singapore, Singapore
Hybrid
Conduct outbound welcome calls
Address customer needs with care
Deliver positive customer experience
Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support

Job Summary

  • Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.
  • Deliver a positive and professional customer experience, ensuring service excellence.
  • We’ll empower you to learn and grow the career you want.

Matching Summary

Conduct welcome check-in calls with customers to thank them for their policy purchase, review the policy details, ensure product suitability, and provide administrative support.

Skills & Requirements

Must-have

  • Conduct outbound welcome calls
  • Address customer needs with care
  • Deliver positive customer experience
  • Resolve customer queries and requests

Nice-to-have

  • Customer-centric personality and mindset
  • Pleasant and cheerful disposition
  • Embrace diversity and inclusion

Key Requirements

  • 1–3 years of experience
  • Proficiency in English and Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter