Sr. Community Engagement Strategist

Adobe Media and Data Science Research (MDSR) Laboratory

Base: $97,300 - $180,050 annually (varies by locat...
7+ years community forum strategy experience
Experience with reddit and discord communities
Proficiency in gainsight, khoros, or sprinklr
The role involves leading the strategy for Adobe Express Community Forums to deliver a vibrant space for customers to connect and exchange knowledge

Job Summary

  • The role involves leading the strategy for Adobe Express Community Forums to deliver a vibrant space for customers to connect and exchange knowledge.
  • Candidates will be responsible for modernizing community support by leveraging AI and digital innovation to scale engagement.
  • Adobe offers an exceptional work environment recognized worldwide on Best Companies lists with a unique Check-In approach for ongoing feedback.

Matching Summary

The role involves leading the strategy for Adobe Express Community Forums to deliver a vibrant space for customers to connect and exchange knowledge.

Salary

Base: $97,300 - $180,050 annually (varies by location); California: $124,400 - $180,050; Washington: $113,800 - $164,800

Skills & Requirements

Must-have

  • 7+ years community forum strategy experience
  • Experience with Reddit and Discord communities
  • Proficiency in Gainsight, Khoros, or Sprinklr
  • Strong analytical mindset for data and sentiment analysis
  • Ability to mentor junior team members

Nice-to-have

  • Expertise in creative fields like photography or design
  • GenAI or automation tool training experience
  • Passion for championing customer voice
  • Experience building partnerships with influencers

Key Requirements

  • 7+ years of experience developing community forums strategy
  • Track record of encouraging meaningful growth in online communities
  • Deep understanding of customer lifecycle and engagement metrics

Work Rights

Not specified

Tailored Resume

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