Time Service Delivery Expert

Novartis

Cairo, Egypt
Hybrid
First-level time service support
Monitor and resolve service requests
Ensure compliance with labor laws
Novartis is seeking a Time Service Delivery Expert in Cairo, Egypt, to provide first-level support for employee time services, ensuring compliance and accuracy in payroll processes. The ideal candidate should have experience in customer-focused service delivery and possess strong attention to detail and communication skills

Job Summary

  • As a Time Service Delivery Expert, you will be a trusted first point of contact for associates, ensuring accurate, compliant, and timely time services that directly impact employee experience and payroll outcomes.
  • Working in a dynamic, fast‑paced environment, you will combine service excellence with strong system discipline, collaborating closely with regional partners to keep operations running smoothly and with confidence.
  • Deliver first‑level time service support to associates, ensuring timely and accurate resolution of queries.

Matching Summary

Match Score: 85

Novartis is seeking a Time Service Delivery Expert in Cairo, Egypt, to provide first-level support for employee time services, ensuring compliance and accuracy in payroll processes. The ideal candidate should have experience in customer-focused service delivery and possess strong attention to detail and communication skills.

Skills & Requirements

Must-have

  • First-level time service support
  • Monitor and resolve service requests
  • Ensure compliance with labor laws
  • Maintain accurate employee time data
  • Deliver scheduled time service reports
  • Fluent English communication skills

Nice-to-have

  • Collaborative mindset
  • Proactive approach to problem solving
  • System discipline
  • Service excellence

Key Requirements

  • Customer-focused service delivery experience
  • Experience in shared services environment
  • Ability to manage employee queries accurately
  • Strong attention to detail
  • Comfort working in fast-paced, high-volume environments

Work Rights

Not specified

Tailored Resume

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