Field Service Technician (field Based) Cleveland, Oh

BD Parata

Cleveland, OH, USA
$21.60 - $33.60 usd hourly; not specified; not spe...
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Pharmacy automation products support
Customer service and problem resolution
Mechanical proficiency and hand tools
** BD Parata is seeking a Field Support Engineer in Cleveland, OH, to provide technical and customer support for pharmacy automation products. The ideal candidate will have field service experience and strong mechanical and technical skills, contributing to a mission-driven team focused on healthcare improvement. **

Job Summary

  • Deliver world-class customer service and problem resolution at client sites, while cultivating positive customer relations through professional handling of complaints and inquiries in a collaborative and supportive manner.
  • Ensure maximum uptime and customer satisfaction by maintaining equipment properly and proactively identifying and resolving potential issues before they impact operations.
  • Provide detailed documentation of issues and resolutions in Salesforce Field Service Lightning, while offering constructive feedback to management and engineering teams to drive product improvements and operational efficiency.

Matching Summary

Match Score: 75

** BD Parata is seeking a Field Support Engineer in Cleveland, OH, to provide technical and customer support for pharmacy automation products. The ideal candidate will have field service experience and strong mechanical and technical skills, contributing to a mission-driven team focused on healthcare improvement. **

Salary

$21.60 - $33.60 USD Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • pharmacy automation products support
  • customer service and problem resolution
  • mechanical proficiency and hand tools
  • Microsoft Operating Systems and Office
  • basic computer networking knowledge
  • file structure navigation and editing
  • PC ghosting and re-imaging processes

Nice-to-have

  • collaborative and supportive manner
  • continuous learning and growth
  • transforming pharmacies with technology
  • mission-driven healthcare team

Key Requirements

  • 3-5 years field service experience
  • High School Diploma
  • Associates degree or equivalent experience in STEM
  • Ability to lift up to 100 pounds occasionally

Work Rights

Not specified

Tailored Resume

Cover Letter