Customer Support Team Lead

Jobgether

United Kingdom
On-site
Leading customer support teams
Ensuring high service quality
Data-driven decision making
This role is a key leadership position within a fast-growing, remote-first organization focused on delivering exceptional customer experiences across multiple health and wellness brands

Job Summary

  • This role is a key leadership position within a fast-growing, remote-first organization focused on delivering exceptional customer experiences across multiple health and wellness brands.
  • You will be responsible for leading and developing a customer support team, ensuring high service quality, operational efficiency, and strong customer satisfaction.
  • The role requires a hands-on leader who can coach agents, monitor performance, and implement improvements that directly impact customer retention.

Matching Summary

This role is a key leadership position within a fast-growing, remote-first organization focused on delivering exceptional customer experiences across multiple health and wellness brands.

Skills & Requirements

Must-have

  • Leading customer support teams
  • Ensuring high service quality
  • Data-driven decision making
  • Coaching support agents
  • Monitoring team performance

Nice-to-have

  • Experience in remote-first environment
  • Strong people management skills
  • Focus on customer retention
  • Dynamic performance-oriented culture

Key Requirements

  • Experienced support professional
  • People management experience
  • Data-driven decision-making capability

Work Rights

Not specified

Tailored Resume

Cover Letter