Call Center- Customer Care Specialist - Onsite At Scottsdale, Az 85256

allstate.ca

Scottsdale, AZ, US
Base: $22.11 ph; overtime: 1.5x st + ard; benefits...
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2-3 years of customer care experience
Ability to navigate multiple software applications
Strong formal oral and written communication skills
** Allstate Identity Protection is seeking a Customer Care Specialist for their Scottsdale, AZ location. This full-time, onsite role involves handling customer inquiries regarding identity protection services, requiring 2-3 years of customer service experience and strong communication skills. **

Job Summary

  • This role involves handling both inbound and outbound calls to provide guidance on identity protection products and technical support.
  • Employees will receive an hourly pay rate of $22.11 with overtime at 1.5 times and holiday pay at 2.5 times base pay.
  • The position requires a high school diploma or GED and the ability to commute onsite to Scottsdale, AZ five days per week.

Matching Summary

Match Score: 75

** Allstate Identity Protection is seeking a Customer Care Specialist for their Scottsdale, AZ location. This full-time, onsite role involves handling customer inquiries regarding identity protection services, requiring 2-3 years of customer service experience and strong communication skills. **

Salary

Base: $22.11 per hour; Overtime: 1.5x standard; Benefits: $80 monthly stipend, up to 20 days PTO, medical/dental/vision

Skills & Requirements

Must-have

  • 2-3 years of customer care experience
  • Ability to navigate multiple software applications
  • Strong formal oral and written communication skills
  • High proficiency typing skills and computer comprehension
  • Availability to work scheduled shifts including weekends

Nice-to-have

  • One plus year of call center experience
  • Experience working in fraud identification field
  • Live Chat experience
  • Adaptable and focused on self-development

Key Requirements

  • High School Diploma or GED
  • Local to Arizona with regular commute capability
  • Background investigation and drug screen required

Work Rights

Not specified

Tailored Resume

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