Base: $18.00 ph; bonus/equity: not specified; bene...
Computer applications support experience
Network operations support skills
Microsoft office and teams proficiency
The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting of hardware and software issues
Job Summary
The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting of hardware and software issues.
This position requires maintaining accurate knowledge base articles and equipment inventory records while updating tickets from member institutions.
The role is a part-time, on-site hourly position located in Little Rock, Arkansas, offering no benefits eligibility.
Matching Summary
The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting of hardware and software issues.
Salary
Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Not eligible
Skills & Requirements
Must-have
Computer applications support experience
Network operations support skills
Microsoft Office and Teams proficiency
Ticket management and troubleshooting
Knowledge base article maintenance
Nice-to-have
Higher education institution experience
Strong written and oral communication
Collaborative team environment work
Analytics skills for coordination
Audio/Visual support background
Key Requirements
High school diploma required
Two years of experience in computer applications or network support
Proof of legal authority to work in the United States
Work Rights
Must have proof of legal authority to work in the United States