Customer Service Representative I, Part Time

Mass General Brigham Incorporated

Base: $17.71 - $25.28phly; bonus/equity: not speci...
Fully remote
Respond to patient/guarantor concerns
Review and resolve account balances
Handle inbound and outbound contacts
Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service

Job Summary

  • Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service.
  • The team is growing and hiring Remote Customer Service Representatives to review and resolve guarantor account balances.
  • This is a part-time 20-hour week role with a schedule ranging from M-F 11 AM - 3 PM EST.

Matching Summary

Mass General Brigham relies on a wide range of professionals to advance our mission of patient care, research, teaching, and community service.

Salary

Base: $17.71 - $25.28/Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Respond to patient/guarantor concerns
  • Review and resolve account balances
  • Handle inbound and outbound contacts
  • Utilize Epic billing systems
  • Follow HIPAA Privacy guidelines
  • Provide timely, professional, and accurate account review

Nice-to-have

  • Positive, open-minded, can-do attitude
  • Collaborate with others
  • Listen and interact tactfully

Key Requirements

  • High School diploma or GED equivalent required
  • Associates Degree preferred
  • 1-3 years relevant experience in healthcare customer service or collections
  • Effective communication, organizational, and problem-solving skills required

Work Rights

Not specified

Tailored Resume

Cover Letter