2+ years customer service or escalations experience
1+ years healthcare or insurance experience
2+ years direct people management experience
Oscar Health is seeking a Member Escalations Team Lead to oversee a team responsible for addressing member inquiries and improving operational workflows. The ideal candidate will possess experience in customer service within the healthcare or insurance sector and demonstrate strong leadership and data-driven decision-making skills
Job Summary
This role involves leading a team of support staff to meet business objectives while providing coaching and driving workflow improvements.
The position requires managing team outcomes, monitoring dashboards, and conducting root-cause analysis to address operational issues.
Employees are eligible for benefits including medical, dental, vision, 401(k) participation, and an unlimited vacation program.
Matching Summary
Match Score: 85
Oscar Health is seeking a Member Escalations Team Lead to oversee a team responsible for addressing member inquiries and improving operational workflows. The ideal candidate will possess experience in customer service within the healthcare or insurance sector and demonstrate strong leadership and data-driven decision-making skills.